POTTED&PETALS

Our Delivery Policy

OUR DELIVERY POLICY

Each and every order is delivered with great care and every effort is made to ensure that your delivery is completed in a timely manner and within reasonably requested timeframes.

Most of our products can be delivered the same day. To ensure same-day delivery, orders must be received before 2:00 pm EST, Monday - Thursday and before 9:00 am on Fridays Saturdays. We do not deliver on Sundays. Orders received after that time may be delivered the following day. We will try our best to make special exceptions for funeral orders if possible, please call to inquire.

To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Before major holidays, we recommend that you place your orders at least 3 to 5 days in advance.

Please note that an $7 delivery fee applies within Woodstock. Surrounding areas will be quoted based on miles. Please call ahead for a quote before placing your order if you are outside the Woodstock city limits.

OUR DELIVERY POLICY

Each and every order is delivered with great care and every effort is made to ensure that your delivery is completed in a timely manner and within reasonably requested time frames. Most of our products can be delivered the same day. To ensure same-day delivery, orders must be received before 12:00 pm, Monday - Thursday and before 10:00 am on Fridays and Saturdays. We do not deliver on Sundays. Orders received after that time may be delivered the following day. We will try our best to make special exceptions for funeral orders if possible, please call to inquire.

To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major holidays, we recommend that you place your orders at least 3 to 5 days in advance.

Please note that an $7 delivery fee applies within Woodstock. Surrounding areas will be quoted based on miles. Please call ahead for a quote before placing your order if you are outside of Woodstock city limits. 

SUBSTITUTION POLICY

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

OUR GUARANTEE

Every order is important to us because we know how important it is to you. We earnestly endeavour to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.